tauhi group
Connecting people, strengthening families.
Locally owned, culturally responsive and trauma-informed support for young people in out-of-home care, through assertive outreach and supervised family time.
Our services
Consistent, respectful and relationship-based support, tailored to each young person.
Assertive Outreach
Persistent, relationship-based outreach across Townsville and surrounding areas. We build trust and help young people reconnect with safe people, places and opportunities in their community.
Delivered in community and outdoor settings by staff who meet elevated training and qualification requirements.
Supervised Family Time
Safe, planned and purposeful supervised contact that supports positive interactions while keeping the child or young person’s safety and wellbeing at the centre.
A trained worker stays for the full session and provides factual notes to Child Safety afterwards.
Every young person deserves to feel safe, valued, heard and connected.
Our commitment is to keep showing up, build genuine relationships and walk alongside young people as they work towards positive futures.
Relationships
Meaningful engagement starts with trust, patience and meeting young people where they are.
Safety
The safety and wellbeing of children and young people sits at the centre of every decision.
Culture & identity
Culturally responsive, strengths-based and trauma-informed practice that supports voice and agency.
Accountability
Clear communication and professional boundaries, working alongside families, carers and Child Safety.
A simple referral process
For supervised family time, the referring agency completes a short referral form and we take it from there.
Send your referral
Complete our concise referral form (about 1–2 pages).
We review
We check service requirements, availability and support needs.
Receive a quote
A formal quote with pricing, terms and conditions for approval.
Service begins
Delivery starts once approval and agreement are confirmed.
Assertive outreach requests are priced in line with the Department’s Individualised Placement and Support Packages – Supplier Guidelines.
Let’s work together to support young people to thrive.
Contact us to discuss referrals, availability, service requirements or how we can tailor support to a young person’s needs.
We acknowledge the Wulgurukaba and Bindal peoples, the Traditional Owners and Custodians of the lands and waters of the Townsville region.
We pay our deepest respects to Elders past, present and emerging, and recognise their continuing connection to Country, culture and community.
Read our full Acknowledgement