tauhi group
Child safety comes first in every decision.
How Tauhi Group is set up to keep children, young people and families safe, and to be accountable to the people who refer to us.
Business details
Tauhi Group Pty Ltd
ABN 96 701 157 235
Townsville & surrounds
Insurance
We hold current public liability and professional indemnity insurance.
Leadership
Patrick Kaufusi, Director & Founder, is accountable for child safety culture, quality and compliance.
Our safeguards
Child safe organisation
We are committed to the ten Child Safe Standards and the Universal Principle of cultural safety under the Child Safe Organisations Act 2024. We have zero tolerance for child abuse, exploitation or neglect.
Screened and trained people
Workers hold a current Blue Card (or exemption) and complete suitability screening before working with young people. Outreach staff also complete sector training, including PeakCare modules, Therapeutic Crisis Intervention, first aid and our induction.
Risk managed every time
A dynamic risk assessment is completed before every outreach contact and outdoor activity. Workers use real-time check-in and check-out with a supervisor, and follow clear escalation procedures.
Quality framework
Our systems, policies and evidence are designed to align with all six Human Services Quality Standards (HSQF). We are working through the HSQF certification pathway for our service type.
Cultural safety
We support young people’s connection to family, kin, community, culture and Country, and ensure our practice is culturally responsive for Aboriginal and Torres Strait Islander young people.
Privacy and records
Information is handled in line with the Privacy Act 1988 (Cth) and Queensland requirements. It is stored securely, accessed only by those who need it, and shared only with Child Safety and authorised professionals or as required by law.
A full policy suite
Available for review on request.
We want to hear from you
Young people, families, carers and professionals can give feedback or make a complaint verbally, in writing, through a support person or advocate, or anonymously. We acknowledge complaints within 2–5 business days and aim to resolve most within 20 business days.
If you’re not satisfied
You can ask for a review, or contact the Department of Families, Seniors, Disability Services and Child Safety, the Queensland Ombudsman, or the Office of the Public Guardian for independent advocacy.
Worried about a child?
If a child is in immediate danger, call 000. To report concerns about a child’s safety, contact Child Safety. Child Safety After Hours: 1800 177 135.